Like any seasoned entrepreneur, who is not thin skinned or brand new to the world of serving people with products, services, and programs online, I have had my share of disgruntled clients.
Yep. It's true. I mean, of course it is.
Think you're going to satisify everyone all the time, especially in the beginning when you're learning how to master your energy and thereby who you attract as customers and clients?
People have STUFF, triggers, expectations, projections — all of it, and you're going to find yourself on the receiving end of that, if you haven't already.
This is the stuff that few are talking about, you know?
Since the inception of my business, there have been times where I've denied refund requests, where I have canceled agreements because it was no longer a good fit (beyond rare), times when I have had to de-escalate my client's or former client's negatives emotion while maintining respect their voice and experience.
Anyway, what I want to share with you today about this, is this:
About half a year ago, I woke up and realized, "Holy sh*t, I have an on-going fear of unhappy clients, and it's because I have this OLD fear that I'm going to GET IN TROUBLE."
THIS IS OLD STUFF.
I don't know what's to blame for this.
I'm sure the basic 90's childhood where I might've been fussed at, or faced the wooden spoon, been found out, or whatever the consequence was at the moment, is a part of it. I mean, I was SO afraid all the time — I was walking on egg-shells, anticipating something BAD happening all. the. time.
Here's the thing though: it really doesn't matter where you picked your fears up. It doesn't.
All that matters is that those fears don't win — that they don't rule your life and run the show and make you haaaate something that could otherwise be a total joy.
After this realization I had a mega shift in energy, and I started to ENJOY my business, and serving my people, on a much deeper level. It all just started to feel SO MUCH EASIER without all that 'omgosh what-if my program/thing isn't good enough [bites finger nails]’ kinda energy.
You know what also happened?
I started to attract, in higher volume, soulmate people who LOVE working with me through my products, services, and programs. Like one of my clients, @fabiflorinda (on IG) who was so relaxed about my recent need to reschedule with her, not once, but twice.
Soul. Mate. People. who get it. Who respect you. Who value you and your knowledge, skill, or mentorship.
It’s possible for it all to feel that good.
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YESSS, I DID!
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